Resources
Acceptance of Terms
By accessing this website and/or purchasing products from MTC, you agree that you have read, understand and agree to be bound by all of the provisions set forth herein and below (collectively, the “Terms and Conditions”), all of which constitute an agreement between you and MTC. The unenforceability of any one of the Terms and Conditions shall not affect the enforceability of any other of the Terms and Conditions. The terms and conditions on any proposal, quotation, order acknowledgement, invoice or other form you receive from MTC are incorporated under these Terms and Conditions. These Terms and Conditions constitute the exclusive agreement between you and MTC, except as otherwise agreed by a mutually signed document. Our failure to assert a right or insist upon compliance with any term and condition shall not constitute a waiver of that right or justify any subsequent noncompliance. MTC reserves the right to change these terms and conditions by posting a revision on our website or by mailing, faxing or emailing said notification.
Distributor Discount
See current price supplemental for list pricing and please contact us for discount schedule, terms & conditions.
Terms of Order
All orders are shipped with Net 30 day terms (delinquent at 45 days). No shipment to delinquent accounts. Any account paid after 30 days may become COD on future orders. All orders are subject to credit approval. In the event any legal action or proceeding is brought by any party under this Agreement, the prevailing party shall be entitled to recover the reasonable fees of its attorneys and any costs incurred in such action or proceeding, including costs of appeal, if any, in such amount that the court or administrative body having jurisdiction over such action or proceeding may award.
Ordering Information
All items in the MTC catalog carry unique item numbers. Using these numbers will keep ordering errors to a minimum and assure that you will receive exactly what you order. Orders will be accepted by phone, fax, EDI, and email. All orders under $50 will be subject to a $7.50 processing fee.
Drop Shipping
All drop ship orders must be faxed or emailed to MTC. MTC will not assume responsibility for any incorrect shipping information. MTC will assess a $20 fee to any drop ship order that is either returned or re-routed by the shipping company. Failure to provide proper and complete information that results in any additional shipping penalties or fees from UPS will be billed to the distributor.
Shipping / Freight Collect – Discrepancies / Late or Lost Delivery
Same day shipping is available for stocked items ordered before 3:30pm Pacific Time Monday through Friday. UPS is the preferred method of shipping for same day shipping. FEDEX or USPS could be delayed up to one business day from date of order. We accept freight collect numbers or can prepay and add the freight charges to any order. Any freight collect charges that are noncollectable by UPS, or any penalties or fees incurred for errant billing information or wrong address that are re-billed to MTC will be billed back to customer issuing the purchase order. In the event that the freight carrier does not deliver your order on time or loses the order, MTC will file a claim on your behalf. Claims can take up to 30 days to be processed and refunded by the freight carrier, which is at their full discretion. MTC cannot be held accountable for any late or lost orders. All prepay and add freight services are billed with insurance for this reason and any freight collect accounts assume full responsibility at the time a tracking number is issued by freight carrier. Any lost package that was insured by MTC through our prepay and add freight services will be immediately replaced. Claims for shortages must be made within 3 days of receipt of tools.
Product Warranty
MTC assures that all products sold shall be free from manufacturing and material defects. MTC will repair, replace, or issue credit on any product that does not conform with this warranty. Any product that has been altered, used, marked or damaged voids this warranty. This warranty is in lieu of all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose and is also in lieu of all other obligations or liabilities, including any obligation or liability arising from contract, or otherwise for damages whether direct, indirect or consequential. There are no other warranties except the warranty against defects in material and workmanship set forth above, and we neither assume nor authorize any other person or firm to assume for it any other obligation or liability in connection with our products.
Product Return Policy
Prior to acceptance of any returned products, a Returned Authorization (RA) number must be issued from our Returns Department by calling 888-227-2433 or emailing returns@mtc-carbide.com. A list of returned products accompanied with purchase order numbers is required for review and approval prior to issuance of a RA. Only current EDP numbers are considered for return, any discontinued products are non-returnable. All specials, modified tooling, or altered tools cannot be returned for credit unless tools were manufactured incorrectly per the customer’s specifications provided. Only tools purchased within 6 months from date of order will be eligible for return. Returned products for credit will be valued at purchase price regardless of current price. All returned products must pass Quality Assurance inspection, be undamaged, unaltered, unused, resalable, manufactured according to current tooling specifications, and in original packaging. No credit will be issued if tools do not pass QA inspection or meet the aforementioned criteria. All products must be received within 21-days of RA issuance. A restocking charge of 20% will apply or an offsetting order of two times (200%) the value of the returned product will apply to all products returned for any reason other than a manufacturer error or defect. Freight charges will be assumed by the customer unless the return is due to manufacturer error or defect. The RA number must be clearly visible on the outside of the box and on the enclosed packing list. Any items shipped and not approved for return will either be returned to the customer or scrapped at the customer’s expense. Please return product with approved RA number to:
MTC
2470 Ash Street
Bay #2
Vista, CA 92081
MTC Blanket Order Policy
Blanket orders are extremely beneficial for high volume consumers of cutting tools. This order option enables all parties to maximize their logistical planning increasing efficiencies, price security and cost savings for all parties. All blanket orders must be taken within the agreed upon term not to exceed 12-months from date of order. Blanket order releases can be released on a scheduled timely basis or released as needed. No cancellations or returns will be allowed on blanket orders regardless if the products sold are standard catalog items or specials.
Technical Assistance
Any technical assistance or application suggestions made by MTC personnel or website tech data information and online calculators are only to assist the customer and in all cases use of such information is solely the customer’s responsibility.
Safety Precautions when using Cutting Tools
MTC is committed to manufacturing products that can be used safely as directed under recommended machining parameters. Cutting tools can break or shatter when in use due to the extreme forces of the machining environment. Cutting tools will generate chips while engaged in the work piece and can produce dust, swarf, gases and potentially sparks or fire. Caution and safety must be taken into account at all times to include the use of protective eye wear, machine safety guard barriers, proper ventilation, quick access to fire suppression equipment and other safeguards. In no way shall MTC be held accountable or liable for any costs, machine down time, injuries, or deaths resulting from cutting tool breakage or emissions.
Limitation of Liability
Under no circumstance shall MTC be held liable in contract, warranty, tort or otherwise for any special, exemplary, incidental or consequential damages that result from your purchase or use of any MTC products. In no event shall our liability exceed the purchase price of the products from MTC. It is the customer’s responsibility to inspect all products to determine if they are suitable and per specification required by the end user.
Revisions to Marketing Avenues
MTC reserves the right to revise listings and specifications in our catalog and website without notice. MTC is not responsible for any typographical errors. Please verify the current data at the time of your order.
Copyright Protection & Trademarks
All content on our www.mtc-carbide.com website and catalogs to include product images, logos, text, graphics, videos, and digital downloads are the exclusive property of MTC and protected by the United States and International copyright laws. Our logos and trademarks may not be used in connection with any product or service that is not owned by MTC in any manner that constitutes confusion, defamation, or disparagement. All other trademarks not owned by MTC that appear our on website or catalogs are the property of their respective owners.
